Team Coach

Location:
London
Department:
Customer Services
About The Role

We are Motability Operations, the organisation which operates the Motability Car and the Powered Wheelchair and Scooter Schemes.

We believe in making life simpler. For nearly 40 years, we've been doing just that, opening up new horizons through affordable and worry-free mobility.  We continually innovate and invest to make sure our customers remain supported.

As a Team Coach, you are responsible for delivering exceptional levels of coaching and development to our front line advisors, ensuring that they continuously improve their skills and ultimately deliver outstanding customer service. Working alongside a team manager as part of our award winning ‘Trinity’ model, you’ll be responsible for facilitating the development of our team member by providing accurate and consistent quality monitoring, as well as innovative coaching sessions.
About You
In a nutshell, you will be passionate about helping people to achieve their full potential. You will get a kick out of seeing those great ‘a-ha’ moments with our team members as you support their development. You will be someone that has a high emotional intelligence as well as possessing exceptional communication skills.

Working as part of a team, you will be friendly and a natural rapport builder. Quality is important, so you will need a good attention to detail and take pride in your work. That attention to detail will help you in identifying trends and using your analytical skills to further improve our customer experience.
 
More than likely you’ll have significant experience working within a customer service function – either face to face or over the phone.
About The Company
Our people are our driving force for excellence and we invest for the long term, by further developing our staff to ensure we maintain our high performance culture. As well as a great benefits package, we also take your happiness and general wellbeing seriously and have a range of different initiatives running each and every month.

Motability Operations welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your journey with us.