Facilities Team Manager

About The Role
Motability Operations Ltd will be opening a new office in Scotland and we are looking to recruit a Facilities Team Manager who is passionate about delivering excellence in Facilities Management services.

You will be a role model of our values and lead by example, championing the voice of the customer throughout the organisation. Inspire, lead, develop and motivate a team of in house and external teams to exceed performance targets.
Putting customers first and using sound judgement and making decisions that will maximise customer satisfaction, creating a tailor made solution in a ‘one stop shop’ service.

A key member of the project team establishing the new facility you will be instrumental in curating an excellent and enduring Facilities service, accordingly you will have experience of setting up new establishments.

This position reports to the Facilities Manager who is based in Bristol.

Responsibilities include:
Customer Support
  • Take ownership and provide proactive resolutions for internal customer requirements in a professional manner
  • Work closely with business partners identifying needs and user requirements to deliver an excellent facilities service experience
  • Provide first and second line contact for internal customer needs. Be the point of escalation for FM related queries and keep the Facilities Manager appraised.
Service Delivery
  • Day to day management of the Bristol Facilities team, accountable for the successful delivery of Business As Usual activities
  • Contribute to the short and long term organisational planning/strategy for the operations of buildings and services
  • Lead, motivate, develop and performance manage direct reports
  • Active participation in team meetings and specialist review meetings
  • Manage the compliance of Health, Safety, Environment and Security, be an ambassador for best working practices in these areas
  • Maintain current understanding of industry legislative requirements and best practices
  • Oversee regular quality inspections’ ensuring the plant and fabric is kept in excellent order at all times
  • Effective management of the CAFM system ensuring the helpdesk, planned and reactive maintenance planners and asset information are correctly maintained
  • Assist in the management of small and large projects, ensuring they are delivered within agreed timeframes and budgets.

Supplier and Quality Management

  • Assist the Facilities Manager in delivering high service standards in all aspects of FM
  • Planning and delivering the continuous improvements of service quality including the development of supplier briefings
  • Daily performance monitoring of all service providers in the delivery of their SLA’s and KPI’s.
  • Oversee all key supplier relationships, actively participate in supplier reviews
  • Use industry best practices and route to market for procuring of goods and services
About You

You will have gained the following experience/skills:

  • Commercial Facilities Management experience with a proven track record in both hard and soft services
  • Experience with performance management reviews, training and development
  • Experience of driving through change
  • Experience in delivering a high standard working environments for employees and business activities
  • Building and managing an annual budget (CapEx and OpEx)
  • NEBOSH General Certificate or higher
  • Knowledge of environmental requirements within the built environment
  • Knowledge and experience of technical services and premises management
  • Project management skills, experience of delivering projects from start to finish
  • Experience of working to SLA’s and KPI’s
  • Experience of working with contractors, suppliers and the monitoring of their service standards
  • Management of Quality Management Systems


  • Membership/qualification of associated industry bodies such as BiFM, BISRIA or IFMA
  • Experience and proven people management skills within the mechanical, electrical, or HVAC sector.  
About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 600,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values
are at the heart of everything we do and our people demonstrate these values:
  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence

What’s on offer
As a Motability Operations Ltd team member you can expect:

  • 28 days holiday in addition to bank holidays
  • 15% non-contributory pension after probation
  • Private healthcare
  • Life assurance
  • Season ticket loans
  • Voluntary benefits such as discounted car hire, roadside recovery membership, travel insurance, health checks and gym membership

Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.