Insight Analyst

Location:
Bristol
Department:
Commercial
About The Role
You will deliver insightful analysis and Management Information to support Motability Operations Customer services and the wider business and drive real business change through Insight. Understand the reporting requirements of the business and Customer and Provide/maintain self service solutions.
 
Responsibilities include:
  • Contribute to the development of the Customer Services Insight environment, including capturing requirements, developing reports and managing user adoption
  • Deliver meaningful business interpretation of data, providing insight in order to make informed business decisions
  • To work closely with managers to develop and maintain the reporting required to manage the performance of their area
  • Work as part of a team, recognise and support the team and other departments across Commercial Services
  • Flexible approach to working hours in line with business requirements and matching operational opening hours
  • Provide self service solutions to empower individuals with the ability to have access to relevant data
About You
You will have gained the following skills/experience:
   
Minimum
  • Excellent analytical skills
  • Advanced Experience using Microsoft Office applications, especially Excel
  • Experience using different Analytical technologies such as OBIEE, Tableau, Power BI
  • Experience of providing insight based analysis
  • Proven experience of delivering MI solutions for business requirements
  • Excellent stakeholder management skills

Desirable 

  • Previous experience making data led decisions through analysis
  • Experience working with database and information analysis applications/tools
  • Experience with the following technologies SAS, SQL, VBA, PHP
  • Excellent understanding of Motability Operations Customers and Processes
About The Company
 At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 600,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence

What’s on offer

As a Motability Operations Ltd team member you can expect:
  • 27 days holiday in addition to bank holidays
  • Competitive salary
  • Private healthcare
  • 15% non-contributory pension
  • Life assurance
  • Voluntary benefits such as discounted car hire, roadside recovery membership, travel insurance and gym membership

Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.