Specialised Vehicle Fund Coordinator

Location:
London
Department:
Dealer Services
About The Role
Passionate about customer experience you will be responsible for co-ordinating the Specialised Vehicle Fund Drivers (SVF-D) Programme. You will be reporting into the Conversions & Adaptations Team Leader and will be responsible for coordinating the procurement of specialised vehicles for Drive from Wheelchair (DFW) customers, most of who will be funded by a Grant from the SVF-D. You will significantly contribute towards the vehicle handovers and ensure there is a consistent level of service to all customers.

You will be responsible for uploading and inputting customer cases on a shared DFW database ensuring the database is accurate and up to date. You will process quotations and generate purchase orders as well as checking and reviewing agreement Final Pricing and documentation before vehicle handover.

You will provide cover for all areas of SMO (particularly Adaptation Coordination) and support the DFW Account Managers as well as WAVs & Adaptation Account Managers as required with the production of reports and management information.

Working closely with the suppliers providing front-line operational support and ensuring a consistent level of service is provided for DFW, WAV and adaptation customers and that any concerns relating to supplier performance are resolved promptly.

Internally, you will work closely with various teams including Motability Grants, Specialised Solutions Team, Pricing, Finance and Dealer and Customer Services to support customers and suppliers alike.
About You
This role is perfect for someone who is passionate about building relationships with suppliers and ensuring our customers get the best possible experience from the specialised product Schemes.

The ideal candidate will enjoy working independently, as well as part of a team, managing and prioritising your own workload. So you will need to have good organisational skills and be able to respond flexibly to changing priorities and workloads.

You should be comfortable using systems such as Microsoft Office and Outlook and working with complex multi-strand processes and you will need to show attention to detail and the ability to work to deadlines.

You will have an interest in understanding the specialised needs of our more disabled customers so experience and knowledge of customer requirements would be beneficial, alongside knowledge of the more commercial aspects of the Scheme operations and the wider automotive market.

You will have excellent communication, negotiation and organisational skills and enjoy building effective relationships internally and externally that result in solutions for our customers.

This role is most suited to someone who has a “can do” outlook, will resolve problems effectively and is able to drive results. You will need to be someone who is self-organised, self-motivated, structured and methodical in their approach to their work.

The Purpose of the team is to:-

The Conversions and Adaptations Team is currently made up of 8 employees, all of whom are based in London. The team is split into two account manager teams, WAVs & Adaptations and Drive from Wheelchair; these are supported by a co-ordination team of 3. Together they are responsible for managing 21 WAV suppliers, 21 Adaptation Manufacturers and over 100 Adaptation installers. Although it’s a small team, we are able to be very influential in the shaping of the WAV, Adaptation and DFW Scheme. We have a good level of autonomy in the development of the propositions and with this come a greater level of accountability and responsibility for the supplier performance. Our overriding driving force is to provide excellent customer service and have a strong sense of family within the team.

Minimum Requirements 
  • Experience of working with external suppliers, preferably in the Motor industry or vehicle rental/leasing
  • Good working knowledge of MS Office applications, particularly Word, Excel and Access
  • Excellent verbal and interpersonal skills to be able to communicate and work with all levels within the organisation and externally
  • Have excellent written communication skills as well as numeracy and analytical skills
  • Ability to work with limited supervision and take responsibility for the accuracy and timelines of your own work
About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 600,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:
  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence

What’s on offer
As a Motability Operations Ltd team member you can expect:

  • 27 days holiday in addition to bank holidays
  • Competitive salary
  • Private healthcare
  • 15% non-contributory pension
  • Life assurance

Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.