Location
London
Department
Marketing & Communications
About The Role
Reporting to the Customer Marketing Manager, this role is responsible for delivering an engaging content programme for customer and prospect audiences.

You will be producing and publishing content, writing, editing and proofreading, formulating content strategies and managing external content sources. This will include collaborating with the wider marketing team on some initiatives.

Here, content is defined as multimedia articles, blog posts, animations, infographics or videos that aid in fostering engagement online and supports our SEO strategy. Publishing the content through digital channels (including but not limited to our blog site, via monthly e-newsletter programme, YouTube channel and digital campaigns).

You will be responsible for overseeing, maintaining and measuring content plans and communicating these plans to internal and external audiences.

You will be expected to review and refine targets and metrics for content performance, monitor results to ensure success and implement any required adjustments to strategy or tactics. 

You will provide relevant and informative reporting on the success and effectiveness of content and content driven campaigns, sharing insights and learnings with the marketing team, partner agencies and on occasion, the wider business.

You will use insights and analytics to pilot new marketing and content initiatives to support new business and customer engagement objectives, taking your ideas from inception to delivery. 

You will need to work closely with suppliers (eg creative and digital agencies) and internal stakeholders to deliver a range of activities on brand, on budget and on time.

About You
You should be comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of content plans. 

You will be an enthusiastic self-starter who enjoys working in a small but friendly team, happy to roll up your sleeves, offer opinions and ideas and get involved. 

You are passionate about delivering successful content programmes and going the extra mile to do this

You enjoy working collaboratively with people at all levels from different areas of the business. 
 
You are a highly organised individual, with excellent communication skills and the ability to manage multiple projects, priorities and objectives
 
Minimum Criteria
  • Solid experience of working in a marketing-based role, with specific experience in defining and delivering content programmes 
  • Excellent writing and copy-editing skills 
  • A keen eye for detail
  • Exceptional communication skills
  • Experience using content managements systems, design software (eg photoshop) and analytics tools
  • Knowledge of standard Microsoft desktop products
  • Ability to manage multiple priorities and achieve deadlines
  • Comfortable with change, confident to own projects and get the job done
  • Experience with managing external suppliers and agencies 
  • Ability to work effectively with many different external and internal stakeholders
About The Company
At Motability Operations Ltd we provide a unique mobility proposition for the specific needs of people with disabilities by leasing cars, scooters and powered wheelchairs to those in receipt of Disability Living Allowance and Personal Independence Payment. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and have over 625,000 customers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do and our people demonstrate these values:
  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence
As a Motability Operations Ltd team member, you can expect:
  • Competitive salary and yearly bonus
  • 27 days annual leave in addition to bank holidays
  • Private healthcare
  • 15% non-contributory pension
  • Life assurance
  • Voluntary benefits such as gym membership
Unfortunately Motability Operations Ltd is unable to provide visa sponsorship; therefore applicants applying to work with Motability Operations Ltd must be eligible to work in the UK.

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