Vacancies

An integral part of the Facilities team you will work to deliver exceptional workplace services and customer experience. You will provide first line contact for our customers ensuring flexibility to ensure that their needs are met in a safe manner, bringing tasks to a conclusion on time and to the highest quality. Reporting to the Facilities Team Manager you will be responsible fo...

Reporting into the L&D Manager, the key responsibility of this role is to provide training, coaching, and quality monitoring for call handlers within Commercial Services; to ensure individuals continuously improve their skills and ultimately deliver outstanding customer service. To provide highly accurate and consistent performance assessments for the management community. We are a p...

This job is a multi-skilled blend of customer service, resolution of complaints / complex queries and investigating misuse and allegations of abuse towards the Scheme and Scheme vehicles. Your time will be divided between dealing directly with customers, Scheme partners and external organisations. Your job is to reach a fair outcome, balancing customer needs and business considerations and r...

The key responsibility of this role is to plan and deliver MO IT Infrastructure Projects within the Digital Infrastructure Programme, adhering to Motability Operations quality expectations, as per agreed timelines, and within agreed budget and project tolerances. You will be part of the IT Portfolio & PMO Team reporting to the Manager of the Project Management Practice, however you will...

We are seeking a Procurement Analyst to join the IT Procurement team based out of our London offices. The individual must be a strong team player with the ability to manage a number of projects and activities concurrently. Reporting into the IT Procurement Manager & Team as well as Heads of Department and other IT Managers you will have responsibility for aspects of the Supplier Management...

We are seeing an experienced IT Procurement Professional to join Motability Operations to lead the IT Procurement Team. Reporting into the Head of IT Portfolio Planning & Procurement the key responsibilities of this role are to develop and drive the IT Procurement strategy and Team and to ensure value for money, robust engagements and an effective supplier base aligned to Business and IT o...

Reporting into the Digital Lead, the key purpose of this role is to develop and deliver continuous user experience enhancements for all MO websites. You will be accountable for developing and driving the digital experience delivery roadmap, in line with business and marketing objectives, alongside evaluating and implementing a new platform to provide current and future website experienc...

The key responsibility of this role is to lead and develop a team of UX and UI designers to deliver exemplary designs across multiple deliverables within the Digital Customer programme. You will be also be the expert in all areas of the design process including user research, prototyping, information architecture, user testing and detailed interaction design. Lead and develop a t...

Motability Operations is expanding their speech analytics capabilities within the Customer Services function and is looking for a Speech Analyst to join the team. The Speech Analyst is responsible for documenting and analysing call/voice transcripts and data to deliver insightful speech analytics to improve customer experience and drive business efficiencies. This is an exciting opportunity...

Motability Operations is expanding their speech analytics capabilities within the Customer Services function and is looking for a Speech Analyst to join the team. The Speech Analyst is responsible for documenting and analysing call/voice transcripts and data to deliver insightful speech analytics to improve customer experience and drive business efficiencies. This is an exciting opportunity...